Privacy Policy

Absolute Laser Cutting Last updated: 2nd July, 2026

1. Introduction

Absolute Laser Cutting (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website (absolutelasercutting.com.au) or otherwise interact with our business. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

Our business details are:

Business name: Absolute Laser Cutting
Address: Factory 1/19 Technology Dr, Arundel QLD 4214, Australia
Phone: 07 5563 2555
Email: sales@absolutelaser.com.au
ABN: 36 690 585 721

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, we may collect:

Contact details — such as your name, email address, mobile/phone number, and postal/delivery address, when you submit an enquiry through our contact form or otherwise contact us by phone or email.
Quote and order information — such as your full name, email address, project details, part numbers, quantities, material type and thickness, and any drawings, CAD files (e.g. DXF/DWG), sketches, or specifications you upload to us for the purpose of obtaining a quote or placing an order.
Newsletter information — your email address, if you subscribe to our newsletter.
Business and billing information — such as company name, ABN, and billing/invoicing details, where relevant to a quote, order, or account.
Technical and usage information — such as your IP address, browser type, device information, pages visited, and referring website, collected automatically through cookies and similar technologies when you browse our website (see Section 6 below).
Communications — records of correspondence, enquiries, and feedback you provide to us, including via email, phone, or our website forms.

We do not knowingly collect sensitive information (such as health information) unless it is voluntarily provided to us and reasonably necessary for the service requested.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Submit an enquiry through our website’s contact form;
Request a quote through our website’s quote form, including uploading drawings or design files;
Subscribe to our newsletter;
Contact us by phone, email, or in person at our Arundel facility;
Engage us to provide laser cutting, fabrication, or related services.

We may also collect limited technical information automatically through your use of our website (see Section 6).

We do not generally collect personal information from third parties, except where necessary — for example, from a supplier, transport provider, or referral source acting on your behalf, or from publicly available business sources where appropriate.

4. How We Use Your Personal Information

We use personal information for the following purposes:

To respond to your enquiries and provide quotes for laser cutting and related services;
To process and fulfil orders, including producing parts to your specifications, arranging dispatch, and invoicing;
To communicate with you about your project, order status, or any issues relating to a quote or job;
To send you our newsletter or marketing communications, where you have subscribed or otherwise consented, and you may unsubscribe at any time;
To maintain and improve our website, products, and services;
To comply with our legal and regulatory obligations, including tax and accounting requirements;
For internal business purposes such as record-keeping, business analysis, and dispute resolution.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless permitted under the Privacy Act (for example, where you would reasonably expect us to use it for a related purpose, or where required by law).

5. Disclosure of Personal Information

We may disclose your personal information to:

Our staff and contractors, who require access to perform their duties in connection with your enquiry, quote, or order;
Transport and courier providers, to dispatch parts and orders to you across South East Queensland or elsewhere;
IT service providers and website/hosting providers, who assist us in operating our website and business systems;
Payment processors or accounting/bookkeeping providers, where relevant to processing payments or invoices;
Professional advisers, such as our accountant or legal advisers, where reasonably necessary;
Government or regulatory bodies, where required or authorised by law.

We do not sell your personal information to third parties.

Some of our service providers (for example, cloud hosting, email, or analytics providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such overseas recipients handle your personal information consistently with the Australian Privacy Principles, to the extent required by law.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to:

Improve website functionality and user experience;
Understand how visitors use our website (for example, via tools such as Google Analytics);
Support the operation of our online quote and contact forms.

Cookies are small data files stored on your device. Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website, such as our quote request form.

We may use third-party analytics or advertising tools (such as Google Analytics or Google Ads) that collect information about your use of our website. These third parties may have their own privacy policies governing the use of this information.

7. Drawings, Designs and Uploaded Files

When you submit drawings, CAD files, sketches, or other design materials through our quote request form, we collect and use this information solely for the purpose of preparing a quote, manufacturing parts, and fulfilling your order. We treat any proprietary designs or drawings you provide as confidential business information and will not disclose them to third parties except where necessary to fulfil your order (for example, to a subcontractor performing part of the work) or as required by law.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Restricting access to personal information to authorised personnel only;
Using secure systems and password protection for digital records;
Storing physical records securely at our premises;
Reviewing our data handling practices from time to time.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us via the internet.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Access and Correction

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you; and
Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading.

To make such a request, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe. In some circumstances, we may need to verify your identity before providing access, and there may be limited circumstances under the Privacy Act where we are not required to give you access (for example, where giving access would pose a serious threat to safety, or would unreasonably impact the privacy of others).

11. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details in Section 13. Please provide enough detail so we can investigate your complaint properly.

We will acknowledge your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policies of any third-party site you visit.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us:

Absolute Laser Cutting Factory 1/19 Technology Dr, Arundel QLD 4214, Australia Phone: 07 5563 2555 Email: sales@absolutelaser.com.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.

This Privacy Policy is a general template prepared for Absolute Laser Cutting based on the publicly available information and forms on absolutelasercutting.com.au. It is provided for general informational purposes and does not constitute legal advice. We recommend having this policy reviewed by a qualified lawyer before publishing it, to confirm it accurately reflects your current data practices (e.g. specific analytics/marketing tools, payment processors, and ABN) and complies with applicable law.